TITUSVILLE, FLA. (April 21, 2022)  — St. Francis Reflections Lifestage Care has been named a 2022 Hospice Honors recipient by HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys and advanced analytics. Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view.

“Hospice Honors recipients are industry leaders in providing quality care and constantly seeking ways to improve,” said Ronda Howard, Vice President Revenue Cycle and CAHPS at HEALTHCAREfirst. “Last year was especially challenging for healthcare which makes this accomplishment even more impressive. We are honored to be aligned with such high performing agencies like St. Francis Reflections Lifestage Care and we congratulate them.”

Joe Killian, President and CEO of St. Francis Reflections Lifestage Care credits our committed and compassionate interdisciplinary team comprised of physicians, nurse practitioners, nurses, home health aides, social workers, chaplains, bereavement coordinators, administrative staff and volunteers.  “It is an honor for St. Francis Reflections to be named a 2022 Hospice Awards Recipient.” said Killian.

Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2020 through September 2021. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question- by-question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database.

Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions. HEALTHCAREfirst holds a special recognition, Hospice Honors Elite, to honor hospices scoring above the HEALTHCAREfirst National Performance Score on all 24 of the evaluated questions. Please visit HEALTHCAREfirst’s website at www.healthcarefirst.com to learn more about HEALTHCAREfirst’s Hospice CAHPS survey program as well as the Hospice Honors awards.


About St. Francis Reflections Lifestage Care

St. Francis Reflections Lifestage Care was founded in 1977 and licensed in 1990. St. Francis is Brevard’s longest-serving, not-for-profit, independent, interfaith provider of hospice, palliative care, and grief support services. For more information about St. Francis Reflections Lifestage Care, please visit ReflectionsLSC.org, call (866) 269-4240, or follow on Facebook @StFrancisReflections.

Sharon Ivory